Refund & Returns Policy
At Ppt Vibe Shop, we want you to have a smooth and satisfactory shopping experience. If you receive an eligible product that is damaged, defective, incorrect, or otherwise qualifies for a return under this policy, please contact us so we can help resolve the issue.
This policy explains our return, refund, replacement, and cancellation procedures.
1. Returns
You may request a return for an eligible product within 14 days of delivery.
To be eligible for a return:
- The product must be unused and in its original condition.
- The product should be returned with its original packaging, accessories, and included materials where applicable.
- You must provide your order details or proof of purchase.
- The product must meet any applicable hygiene, safety, or product-specific return requirements.
Certain products may not be eligible for return because of their nature.
2. Skincare & Personal-Care Products
For hygiene and safety reasons, opened or used skincare, body-care, bath, and personal-care products may not be eligible for return.
If you receive a product that is damaged, defective, incorrect, leaking, or otherwise arrives in an unacceptable condition, please contact us promptly after delivery with photographs and your order information.
We will review the issue and, where appropriate, offer a replacement or refund.
3. Damaged or Incorrect Products
Please inspect your order when it arrives.
If your order:
- Arrives damaged
- Contains a defective product
- Contains the wrong product
- Is missing an item
- Has another significant issue
please contact us as soon as reasonably possible.
For damaged or incorrect orders, we may request photographs of the product, packaging, shipping label, and any visible damage to help us investigate the issue.
After reviewing the request, we may provide a replacement, refund, or another appropriate resolution.
4. Products That Cannot Be Returned
Returns may not be accepted for:
- Products that have been used or opened where hygiene restrictions apply
- Products damaged after delivery through misuse or improper handling
- Products returned without the required order information
- Products returned outside the applicable return period
- Gift cards, digital products, or other non-returnable items where applicable
- Items specifically identified as non-returnable on the product page
If you are unsure whether an item can be returned, please contact us before sending it back.
5. How to Request a Return
To request a return, contact us at:
Email: info@pptvibeshop.online
Please include:
- Your full name
- Order number
- Product name
- Date of purchase
- Reason for the return
- Photographs, if the product is damaged, defective, or incorrect
Our team will review your request and provide return instructions if your request is eligible.
Please do not send a product back before receiving return instructions from us.
6. Return Shipping
If the return is due to an incorrect, damaged, or defective product, Ppt Vibe Shop may cover reasonable return shipping costs, subject to review and approval.
For other eligible returns, return shipping costs may be the responsibility of the customer.
Original shipping charges may not be refundable unless the return is due to an error on our part or otherwise required by applicable law.
7. Refunds
Once we receive and inspect an approved return, we will notify you about the status of your refund.
If approved, the refund will generally be issued to the original payment method used for the purchase.
Refund processing times may vary depending on your bank, card issuer, or payment provider.
We do not control the processing time once a refund has been submitted to the payment provider.
8. Stripe Payments
Payments on Ppt Vibe Shop may be processed securely through third-party payment providers such as Stripe.
Where a refund is approved for a transaction processed through Stripe, the refund may be submitted through the applicable payment-processing system to the original payment method.
Stripe notes that refund timing can depend on the customer’s bank or card issuer after the refund has been initiated.
9. Partial Refunds
In certain circumstances, a partial refund may be offered where:
- Only part of an order is eligible for a refund
- An item has a minor issue that does not require a complete return
- A product or service is partially fulfilled
- Another circumstance warrants a partial refund
Any applicable partial refund will be communicated before processing.
10. Exchanges & Replacements
Where appropriate, we may offer a replacement instead of a refund for products that arrive damaged, defective, or incorrect.
Replacement availability depends on product availability.
If the original product is no longer available, we may provide an alternative resolution, such as a refund.
11. Order Cancellation
If you need to cancel an order, please contact us as soon as possible at:
We will try to accommodate cancellation requests received before the order has been processed or shipped.
Once an order has been shipped, cancellation may no longer be possible and the order may need to follow our applicable return procedure.
12. Refunds for Cancelled Orders
If an eligible order is successfully cancelled before shipment, any approved refund will generally be returned to the original payment method.
The time required for the refund to appear in your account depends on the payment provider and your financial institution.
13. Failed or Duplicate Payments
If you believe you have been charged more than once for the same order, please contact us with your order details.
We will review the transaction and, where a duplicate charge is confirmed, arrange an appropriate refund.
14. Refund Not Received
If your refund has been approved but you have not received it, please:
- Check your original payment account.
- Contact your bank or card issuer.
- Allow additional processing time where applicable.
- Contact us if the refund still does not appear.
We will provide available refund information to help you follow up with your payment provider.
15. Consumer Rights
Nothing in this Refund & Returns Policy is intended to limit or exclude any consumer rights that cannot legally be excluded under applicable law.
Where applicable law provides additional rights or remedies, those rights will continue to apply.
16. Changes to This Policy
We may update this Refund & Returns Policy from time to time to reflect changes to our products, services, payment processes, or applicable requirements.
The “Last Updated” date at the top of this page indicates when the policy was most recently revised.
17. Contact Us
If you have questions about returns, refunds, replacements, cancellations, or this policy, please contact us:
Ppt Vibe Shop
Email: info@pptvibeshop.online
Address: Aros Farm, Ffordd Pentre Bach, Nercwys, Mold, Flintshire, CH7 4EG, United Kingdom
We will review your request and provide assistance according to this policy and applicable law.